Singapore, 24 June 2026 — New research from Insight Enterprises reveals Singapore organisations are moving rapidly to scale artificial intelligence (AI) deployment and decision-making, with governance, trust and operational frameworks evolving alongside this growth.
The study, part of the Assistance to Autonomous report, surveyed 220 Singaporean and 318 Australian business decision-makers and found that Singapore is ahead in both AI maturity and execution, demonstrating stronger progress in moving from hype to how, as organisations shift from experimentation to operational use.
More than one-third of Singapore businesses (37 percent) are scaling AI across functions and 14 percent have fully embedded AI into operations. In comparison, fewer organisations remain in experimentation and pilot phases, signalling a transition from early adoption to implementationat scale.
As AI becomes more embedded, organisations are increasingly delegating decision-making to AI systems.
“What we’re seeing is an autonomy paradox emerging across organisations in Singapore. Businesses are advancing AI decision-making while simultaneously strengthening the governance, trust and control structures needed to support it,” said Mike Morgan, SVP & Managing Director, APAC at Insight. “Having partnered with clients across their AI journey, we see first-hand that governance cannot follow implementation, it must be built from the outset, with continuous oversight embedded from the start.”
This dynamic defines the autonomy paradox: organisations are extending autonomy to AI while reinforcing expectations forhuman oversight and control.
Singapore organisations are demonstrating higher levels of preparedness for this shift. Nearly 40 percent of leaders describe themselves as moderately prepared for autonomous AI deployment and 20 percent as highly prepared, reflecting stronger confidence and capability compared to other markets.
“Organisations are no longer waiting to be fully ready to delegate to AI; they are already doing so to scale outcomes and stay competitive,” Morgan said. “Autonomy is rising, but so is the need for strong governance, accountability and trust.”
The shift is also evident at the leadership level, where organisations are actively balancing the need to accelerate AI value with the responsibility to manage risk and maintain control.
As organisations move from hype to how at scale, new challenges are emerging.
Integration with legacy systems remains a key barrier to scaling AI, reflecting the complexity of embedding advanced capabilities into existing technology environments. While data readiness is stronger than in other markets, many organisations continue to strengthen their data foundations to support AI at scale.
In addition, cost, infrastructure and skills continue to shape how organisations expand their AI capabilities, highlighting the operational realities of scaling across the enterprise.
Together, the findings point to a clear inflection point: Singapore organisations are shifting from experimentation to scaled AI deployment, while working to ensure governance, trust and operational frameworks evolve in parallel.
Benjamin Chelliah
Brand & Communications Lead, APAC
benjamin.chelliah@insight.com
Fortune 500 company founded in 1988 in Tempe, Arizona.
Leading Solutions Integrator and global provider of IT hardware, software and service solutions.
Insight has operations in 19 countries with 14000+ teammates worldwide.
We have partnerships with 6,000+ software and hardware manufacturers and publishers.
We’re Microsoft’s largest global partner.
We offer support in 14 languages.
This research was conducted via Pureprofile, an Australian-owned data and insights business, with a sample of 318 respondents from Australia and 220 respondents from Singapore. Respondents were AI users and business decision-makers from organisations with 100 or more employees. The sample includes mid-sized businesses with 100 to 249 employees through to larger organisations with up to 1,000 employees, along with a smaller cohort representing enterprises with more than 5,000 employees. Fieldwork was conducted between 30 April and 4 May 2026.
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. We’re a global Fortune 500 technology company with a network of over 6,000 partners and experts around the world who provide access to end-to-end IT capabilities. For more than 35 years, we have delivered and optimised technology solutions for our clients efficiently, effectively, and safely. We are rated as a Great Place to Work, a Forbes World’s Best Employer, and a Fortune World’s Best Workplace. Discover more at sg.insight.com NSIT-M
Insight AI is Insight’s new sub-brand for artificial intelligence, bringing together our full AI capability under a single identity. It is designed to help organisations move from hype to how, bridging the gap between AI ambition and real-world execution. Built on learnings from hundreds of client engagements and Insight’s own transformation, Insight AI combines services and expertise to overcome the most common barriers to value and deliver a clear, proven path to success.